Refund policy
RETURN & EXCHANGE POLICY
If you're not 100% satisfied with your purchase, you can return or exchange your item(s) for a full refund within 30 days of your purchase date, which we will provide you with a prepaid USPS/Canada Post shipping label for.
Returns/exchanges must be unused, in the state you received them, and in the original full packaging. Returns or exchanges not following this requirement will not be accepted.
Please note; our leather is for both our wallets and watch bands are genuine grade and is prone to usage marks, therefore, please be mindful when testing the products if you intend to return it. Stretched or scratched leather bands or wallets will not be considered suitable for return.
HOW TO RETURN OR EXCANGE
See our Returns and Exchange Portal
If your item is defective please see our warranty policy below.
Any returned items received by FOSH without prior notification and approval are unable to be processed. Please ensure we are given notice and await for our approval so we can assist you efficiently and effectively.
Return FAQ's
What items cannot be returned?
- Used items
- Replacement products from warranty/defective product
- Individual items in a bundle
- Insurance products (Armored Secure Shipping, FOSH Care+)
- Giveaway/Sweepstakes Items/Sale Items/Free Gifts
- Any individual product below thirty dollars USD (not including shipping)
- All "Merch" based products (Hats and Masks)
Do you provide prepaid shipping labels?
Yes. All orders in the contential United States and Canada will be provided a prepaid shipping label through our Returns Portal once the return is approved.
When will I get my refund?
Once your order has been returned to our warehouse, please allow 3 - 5 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment typically within 10 business days.
Are there any charges on returns?
Customers inside of Canada and the United States will be responsible for all outbound shipping costs of the return. Associated costs and handling fees produced from the FOSH prepaid label will be reduced from the total amount refunded.
When will I get my exchanged item?
Once your item has been returned, please allow 3 - 5 business days for them to be assessed. A member of our staff will then issue you a store credit or ship you a replacement.
Extra Returns Info!
- Returns must be unused and in the condition you received them, in the original packaging. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
- Shipping costs from the original order are non-refundable.
- All returns must be from a verified FOSH order. FOSH does not offer returns on items purchased outside of FOSH's own website. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- When submitting a return you will require your order number. This can be found at the top of your order confirmation, emailed to you when you purchased. If you cannot find these records, no problem! Send us an email to support@foshwatches.com using the email address used to place your order and we can send it over!